Return Policy for ShroomsRUs.co.uk
Thank you for shopping at ShroomsRUs.co.uk. We strive to provide you with high-quality products and a positive shopping experience. Please review our return policy for information on returns and refunds:
1. Spores (Live Species):
- Due to the nature of live spores, we do not offer refunds or returns on spore products. All spore sales are final. We take great care to ensure the quality and viability of our spores, and we recommend thoroughly researching and understanding the cultivation process before making a purchase.
2. Other Products (Excluding Merchandise):
- For all other non-spore products, we offer a return policy within 30 days of the purchase date. If you are not satisfied with your purchase, you may return the item for a refund or exchange, subject to the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- You are responsible for the return shipping costs unless the return is due to a mistake on our part.
- Please contact our customer support at support@sublimegems.com to initiate the return process.
3. Merchandise (Print on Demand):
- Merchandise items, including but not limited to apparel and accessories, are printed on demand and customized to your specifications. Due to the personalized nature of these items, we do not accept returns or offer refunds unless the item is defective or arrives damaged. In the case of a defective or damaged item, please contact our customer support at info@sublimegems.com within 30 days of receiving the merchandise, and we will assist you with the return or replacement process.
4. Refund Processing:
- Refunds for eligible returns will be processed within 30 days of receiving the returned item. The refund will be issued to the original payment method.
5. Cancellations:
- Cancellation requests for orders must be submitted within 24 hours of purchase. Once an order has been processed or shipped, cancellations may not be possible.
6. Exceptions:
- In exceptional cases where a return does not meet the specified criteria, we reserve the right to deny the return or charge a restocking fee.
7. Contact Information:
- For any questions or concerns regarding returns, please contact our customer support team at info@sublimegems.com. We are here to assist you.
By making a purchase on ShroomsRUs.co.uk, you agree to the terms outlined in this return policy. This policy is subject to change, and any updates will be reflected on our website.
Last updated: 20/01/2024